Ducati Sporting Club UK > Model Specific - Discussion, Technical Problems and Help > General Motorcycles only > DUCATI UK -- FANTASTIC SERVICE

[chris999]

Recently did spain trip and had to have battery replaced by ducati dealership in santander (through ducati spain)

they blamed meta alarm and because its a non ducati item (even though fitted when bought) had to pay 142 euro bill.
ducati spain would not budge ( don't think they use alarms like we do)

when i got back i contacted ducati uk via e mail with copy of bill attached..

Had a letter through today --

"with ref to e mail to ducati uk customer services regarding your bike.
your comments have been passed for my attention.

i am sorry to hear of the problems you have experienced and for the undoubted inconvenience caused as a result.


please find enclose with this letter purely as a gesture of goodwill a cheque for £98.53 to cover cost of battery replacement.
thank you for your co-operation and continued support of our product"


Iain Rhodes
after sales department.
ducati uk.

what great service

thank you very much ducati uk