| Can i ask what it is we get in "customer service"?
As far as i go, you turn up for a t/day, have a briefing, go out in groups, and hope you or someone else doesnt spoil the day for yourself or hopefully others!
Personally i want to do this at the circuit of my choice for as cheaper price as i can get.
What else can you get? Most of the "instructors" are frustrated racers with their own free time agenda, and that goes for all the different companies ive used.......
I have also found that fe do take your complaint seriously if you put a reasoned case to them. | 
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