well as you know Shaun it'll come back mechanically perfect, running sweet as a nut, with more power, the price will be good, it will be clean as a new pin, it'll get the personal service you just don't get anywhere else and you'll be plied with coffee and biccies ............... although it could all provided by a bloke in a skirt or so it seems
There there nelly, just ignore them all... go home and have a nice bubble bath, then kick back with a babycham and a box of black magic on front of a bridget jones flic, and you'll forget all about them horrid people.
p.s. them stockings you replaced my cambelts with seem to be holding up great.