I have been up the bank this morning to chase up on non authorised withdrawls from my bank.
Firstly it was a Debit of £1400 payable to Visa, they have refunded that after I filled in the disput paperwork, all they have done is re-credit my account no explanation or even a letter saying the funds were back there. At the time I didn't cancel my Debit card as it may well have been (and still could be a) Bank error, what they did o is increase my overdraft by the same amount. Next I had two more Debits this time to AOL both on the same day and both for £15.99. So I again phoned the disputed department. This was a month ago still no paperwork all I have had since then is a £25 charge on my account for the extra overdraft and another letter saying they would be removing my overdraft facility at the end of the month.
So when I popped into my branch today all they did was arrange for my overdraft to return to my previous level and then try and get me to upgrade to a Platinum account and also take out one of their credit cards.
After 24 years with the same bank and 20 years at the same branch it looks like its time for a change.
Todays visit