Registered Forum User
Ducati in my Blood
Bikes: Diavel, very non-std black & white ;)
Posts: 4,701
Join Date: Aug 2002
Location: Over there
Mood: Lucky? For some, maybe!
Customers! What are they then?
When you spend somewhere in the region of 8 thousand pounds on something like a new car would you go to a small family run franchised dealership where you'd normally have every right to expect friendly service from a place that took their time over getting to know you and your needs, giving you good service, even though it cost a few quid extra, or would you take your chances with a big chain of garages with teenage salespeople completely devoid of product knowledge, where nobody remembers your name and you're just another faceless number in their computerised records of people buying their cheap goods?
Are the days of "Customer Service" dead and buried, or do you know somewhere that stands by the maxim "The CUSTOMER is always right"?
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