Bank Account Advise

Herb · 23-Jun-2006, 12:29

Which banks have their call centres in the UK?

I am changing my bank account after yet another balls up by the call centre staff who barely understand English.

Who can recomend a good bank with good online banking and call centre staff in Britain.

NBs996 · 23-Jun-2006, 12:33

NatWest claim to have UK customer service don't they?
But I've always got the impression that NatWest offer a service proportional to how much money you've got!

I'm with TSB, and last time I called I was talking to an english lady so I guess it wasn't a far-east call centre. Happy with their on-line facilities and general customer service too.

swannymere · 23-Jun-2006, 12:43

With TSBLLoyds as well,can't remember the nationality of call centre staff,but personally never had a problem with Indian call centre staff on the numerous occasions i've been in contact with them.

khushy · 23-Jun-2006, 12:47

Have outsourced all of their customer services facilities to ENGLAND!!!!

LOL

Fiver · 23-Jun-2006, 12:57

i just joined barclays business banking system as hsbc are so friggin useless, and lloyds seem to be using tin cans and bits of frayed string to india and back for their call centres.

Barclays assured me the business banking doesnt go through india and back. Not sure about the personal banking though.

Cy

Ray · 23-Jun-2006, 13:07

Alliance and Leicester, formerly Girobank customer service is UK based as far as I know. They certainly seem to understand pretty well when I tell then how hacked off I am when they try charging me just because ther "system" does the outgoings before an incomings on the same day!!

They always refund the charges but how many other peeps don't bother to make a fuss

Ray

PS how about Coutts, I'm Sure Lord Rattler banks with them

PPS how about just stuffing the mattress with yer cash, "keep whats dear, nice n near"!!

Herb · 23-Jun-2006, 13:11

Quote:

Originally Posted by Ray

PPS how about just stuffing the mattress with yer cash, "keep whats dear, nice n near"!!

I think they call that Irish banking.

When Ireland went over to the Euro there was a big increase in cash in the economy becuase people started spending their 'matress money' before the change over.

doogalman · 23-Jun-2006, 13:17

How about the bank of ireland???

Red-Duc · 23-Jun-2006, 13:43

I found first direct to be good for my private banking but its an online based company

MJS · 23-Jun-2006, 14:34

I use the Co-operative Bank, online banking and abcall centre in the UK, been with them for 20 years and never had a single problem with them

Martin

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23-Jun-2006, 12:29	#1
Herb Registered Forum User 500SD Posts: 792 Join Date: May 2005 Location: nr Lutterworth Bank Account Advise Which banks have their call centres in the UK? I am changing my bank account after yet another balls up by the call centre staff who barely understand English. Who can recomend a good bank with good online banking and call centre staff in Britain. Reply

23-Jun-2006, 12:43	#3
swannymere Registered Forum User Big Twin Posts: 1,863 Join Date: Apr 2005 Location: Winchester-ish Mood: High as a kite! With TSBLLoyds as well,can't remember the nationality of call centre staff,but personally never had a problem with Indian call centre staff on the numerous occasions i've been in contact with them. Reply

23-Jun-2006, 12:47	#4
khushy Registered Forum User 500SD Posts: 516 Join Date: Mar 2005 Location: Glastonbury Bank of India . . . Have outsourced all of their customer services facilities to ENGLAND!!!! LOL Reply

23-Jun-2006, 13:17	#8
doogalman Registered Forum User WSB Hero Posts: 9,937 Join Date: May 2003 Location: Enjoy as much time without work Mood: No point in working long hours to die early How about the bank of ireland??? Reply

23-Jun-2006, 13:43	#9
Red-Duc Registered Forum User Mille Posts: 389 Join Date: May 2006 Location: Oxford I found first direct to be good for my private banking but its an online based company Reply

23-Jun-2006, 14:34	#10
MJS DSC Membership Sec. & BHCN R.O. Webteam Big Twin Bikes: None at the moment Posts: 1,948 Join Date: Jul 2003 Location: Pitstone Mood: Feeling old... I use the Co-operative Bank, online banking and abcall centre in the UK, been with them for 20 years and never had a single problem with them Martin https://www.justgiving.com/MJSisley Reply