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Old 23-Jun-2006, 12:29
Herb Herb is offline
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Bank Account Advise
Which banks have their call centres in the UK?

I am changing my bank account after yet another balls up by the call centre staff who barely understand English.

Who can recomend a good bank with good online banking and call centre staff in Britain.
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Old 23-Jun-2006, 12:33
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NBs996 NBs996 is offline
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NatWest claim to have UK customer service don't they?
But I've always got the impression that NatWest offer a service proportional to how much money you've got!

I'm with TSB, and last time I called I was talking to an english lady so I guess it wasn't a far-east call centre. Happy with their on-line facilities and general customer service too.
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Old 23-Jun-2006, 12:43
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swannymere swannymere is offline
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With TSBLLoyds as well,can't remember the nationality of call centre staff,but personally never had a problem with Indian call centre staff on the numerous occasions i've been in contact with them.
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Old 23-Jun-2006, 12:47
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Talking Bank of India . . .
Have outsourced all of their customer services facilities to ENGLAND!!!!

LOL
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Old 23-Jun-2006, 12:57
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i just joined barclays business banking system as hsbc are so friggin useless, and lloyds seem to be using tin cans and bits of frayed string to india and back for their call centres.

Barclays assured me the business banking doesnt go through india and back. Not sure about the personal banking though.

Cy
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Old 23-Jun-2006, 13:07
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Ray Ray is offline
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Alliance and Leicester, formerly Girobank customer service is UK based as far as I know. They certainly seem to understand pretty well when I tell then how hacked off I am when they try charging me just because ther "system" does the outgoings before an incomings on the same day!!

They always refund the charges but how many other peeps don't bother to make a fuss

Ray

PS how about Coutts, I'm Sure Lord Rattler banks with them

PPS how about just stuffing the mattress with yer cash, "keep whats dear, nice n near"!!
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Old 23-Jun-2006, 13:11
Herb Herb is offline
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Quote:
Originally Posted by Ray

PPS how about just stuffing the mattress with yer cash, "keep whats dear, nice n near"!!


I think they call that Irish banking.

When Ireland went over to the Euro there was a big increase in cash in the economy becuase people started spending their 'matress money' before the change over.
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Old 23-Jun-2006, 13:17
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doogalman doogalman is offline
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How about the bank of ireland???
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Old 23-Jun-2006, 13:43
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I found first direct to be good for my private banking but its an online based company
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Old 23-Jun-2006, 14:34
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DSC Member MJS MJS is offline
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I use the Co-operative Bank, online banking and abcall centre in the UK, been with them for 20 years and never had a single problem with them

Martin
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