| Had a similar game with Tiscali and BT when I moved to my current house. The previous owners had left a broadband connection behind which prevented me from having my Tiscali connection. The conversations went like this:
BT said that Tiscali would need to raise an order to have the marker replaced (or I could have BT Broadband instead), Tiscali said that it was BT's responsibility to remove the old marker.
BT said that Tiscali would need to raise an order to have the marker replaced (or I could have BT Broadband instead), Tiscali said that it was BT's responsibility to remove the old marker.
BT said that Tiscali would need to raise an order to have the marker replaced (or I could have BT Broadband instead), Tiscali said that it was BT's responsibility to remove the old marker.
BT said ... (repeat for three weeks, threaten both companies with the Ombudsman and hey presto, it's done). | 
Threaded Mode