Oxford Products

KeefyB · 02-Mar-2005, 20:49

Just got my replacement bike locks after I sent mine back due to the barrel lock scare.The new "D" locks are a lot more substantial and use a "proper" key.The cable lock I had has been replaced with a huge chain and padlock.
Nice one,gawd knows how much its costing them tho!

monstermob 998 · 02-Mar-2005, 20:57

got mine too last week very genouruos replacement thumbs up to'em for getting it sorted

ils · 03-Mar-2005, 00:22

Yeah, but they had no choice in the end though, with all the bad publicity they were getting, and they took their sweet time about sorting it too..! Up until recently they have only replaced locks sent back by individual customers rather than withdrawing them from sale.

jobr · 03-Mar-2005, 01:09

I posted two disc locks back to them at the end of last year.

After several emails etc they have now decided they never received them and that its my bad luck.

A few more emails later and still no joy as an act of goodwill they offered me any of there products at a 50% reduction which I declined.

Not going to let it go, but in the future they have lost my custom.

antonye · 03-Mar-2005, 02:37

Does it cover all products? I got a free Oxford Junior lock with MCN ages ago (like years!) and I can open it with a pen no problem. Can I get a replacement? It's a knackered old thing, but it would be nice to have a replacement!

jobr · 03-Mar-2005, 09:50

Quote:

Originally posted by antonye
Does it cover all products? I got a free Oxford Junior lock with MCN ages ago (like years!) and I can open it with a pen no problem. Can I get a replacement? It's a knackered old thing, but it would be nice to have a replacement!

I think so, but send it recorded and keep the receipt.

KeefyB · 03-Mar-2005, 23:05

Quote:

Originally posted by antonye
Does it cover all products? I got a free Oxford Junior lock with MCN ages ago (like years!) and I can open it with a pen no problem. Can I get a replacement? It's a knackered old thing, but it would be nice to have a replacement!

Yep,my mate sent back his MCN freebie and has just recieved a replacement.We checked the catalogue and the replacement costs £34.99!

antonye · 03-Mar-2005, 23:23

Sweet - off to the post office tomorrow then

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02-Mar-2005, 20:57	#2
monstermob 998 Registered Forum User Big Twin Posts: 1,099 Join Date: Dec 2004 Location: north hampshire Mood: is it cos i is a bricklayer got mine too last week very genouruos replacement thumbs up to'em for getting it sorted Reply

03-Mar-2005, 00:22	#3
ils Registered Forum User Mille Posts: 142 Join Date: Oct 2003 Location: Edmonton, north London Yeah, but they had no choice in the end though, with all the bad publicity they were getting, and they took their sweet time about sorting it too..! Up until recently they have only replaced locks sent back by individual customers rather than withdrawing them from sale. Reply

03-Mar-2005, 23:23	#8
antonye Administrator Webteam MotoGP God Bikes: 748S, HM1100S, V4SP, Was: DD-A #111 Posts: 13,088 Join Date: Feb 2002 Location: Back in Essex Mood: Passion Killer Sweet - off to the post office tomorrow then Reply