| Martin,
Sorry to learn of your ordeal. I too would not feel confident with that type of service both personally and mechanically, that is absolutely outrageous.
This is exactly my reason for my post regarding .‘Servicing and repair recommendations’ - In my opinion it is far better to use a highly recommended company rather than use an unknown company and subsequently have regrets.‘ to avoid unprofessional dealers who charge exorbitant fees for shoddy work.
I also agree with dickieducati and other members that an eBay style ‘Feedback’ system would be a very good idea for all concerned. Perhaps even a league table for dealers and agents, maybe with some sort of visible graph ?
I know two bikers who have both used the same Ducati/Jap bike dealership and both have received bad service. The pair don’t know each other and they both own Jap bikes but to say that they are unhappy is a total understatement. I have used this dealer prior to being made aware of their plight but only for clothing and parts, Now I would never consider them for servicing my motorcycle. They are a friendly and chatty group, however when one parts with several hundred pounds for a service it is not personalities that count it is the professionalism, attention to detail and exceptional workmanship that matters most.
Best wishes and good luck with your future endeavours.  | 
RD
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