| No complaints from me about NU.
Their first offer came through the post four weeks after I sent in my claim.It was in the ball park of what I wanted.I sent them some more details,and the offer was upped by another 1,250.
When making a claim,it does help if you have loads of paperwork about the bike,origional bill of sale,service bills,reciepts etc.I also cut out ads from mcn of similar bikes for sale to back up my claim. | 
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