Ducati Sporting Club UK > Model Specific - Discussion, Technical Problems and Help > General Motorcycles only > DUCATI UK -- FANTASTIC SERVICE

[chris999]

Recently did spain trip and had to have battery replaced by ducati dealership in santander (through ducati spain)

they blamed meta alarm and because its a non ducati item (even though fitted when bought) had to pay 142 euro bill.
ducati spain would not budge ( don't think they use alarms like we do)

when i got back i contacted ducati uk via e mail with copy of bill attached..

Had a letter through today --

"with ref to e mail to ducati uk customer services regarding your bike.
your comments have been passed for my attention.

i am sorry to hear of the problems you have experienced and for the undoubted inconvenience caused as a result.


please find enclose with this letter purely as a gesture of goodwill a cheque for £98.53 to cover cost of battery replacement.
thank you for your co-operation and continued support of our product"


Iain Rhodes
after sales department.
ducati uk.

what great service

thank you very much ducati uk

[weeian]

Thats the stuff i like to hear about when it happens, nice 1 !!!!!!!

/ian

[swannymere]

Bloody hell,do you know where he lives or have photos of him in a comprimising pose?

[chris999]

Originally posted by swannymere
Bloody hell,do you know where he lives or have photos of him in a comprimising pose?

if i did i'll be on a 999r !!!!

[AK]

good old Iain to the rescue eh?

He's a lovely guy (and not so old really! ) - he was so helpful to AK when he was building the tri-colour, with wiring pics & layouts etc.

C

[ali]

Iain's a legend, couldn't be more helpful if he tried. Top result, and rightly deserved too.

Ali

[BIG-G]

It's nice to get something back after the service costs

[YMFB]

I agree after several weeks of batting e mails back and forth DUK have advised me that my clutch pack was faulty and that it should have been changed by the dealer. I am expecting a repayment and an apology, I havent got it yet but assuming the dealer coughs up and apologises well done Iain.