Ducati Sporting Club UK > General > Idle Chat > Call Centres - Come and have a grumble

[andyb]

Its the cold calling that gets me.

ring ring , ring ring........"Hello"

"Good evening Sir, How are you?"

" If your selling im not interested!"

"Er..........can i tell you about my product?"

" Can i tell you about getting pssed off with these calls?"

Click burrrrrrrrrrrrrrrrr

[Mr_S]

Originally posted by crm250
Hey could be way off the mark and only a wild stab in the dark, but the ability to speak english would always be a good start i reckon.

A number of companies have UK call centres for "important" customers so they don't have to contend with that issue. If you have a substantial spend, or are percieved to be in some way important to them, you'll get treated differently.

Offshoring all comes down to cost. It's cheaper to employ someone with a degree in Delhi than someone with an ASBO in Allerton. They're also more reliable, and interested in working.

Looking back 5 years, call centres were a saving grace in many deprived parts of the UK, but with increasing wage demands, and the high rate of staff churn, it's not surprising that they've been off-shored. Rapid changes in technology are making this much easier all the time.

It's a sad state of affairs, but it's the economics of this nation of ours. It's why we all try to buy stuff cheaper overseas, and are never happy because life's always better elsewhere.

IVR systems, voice robots and automated queues are plain wrong, and cause more issues than they resolve. NatWest have gained a lot of market share from their methods of eliminating these, and others should learn from it.

As for cold callers, well, scum of the earth, but that's a different issue altogether. Two organisations lost my business altogether after persisting in calling and trying to sell me more stuff after being asked not to.

[andyb]

Our "control room" is now nothing more than a call centre..................no wonder everything is slipping!