Ducati Sporting Club UK > General > Idle Chat > Bank Account Advise

[MJS]

I use the Co-operative Bank, online banking and abcall centre in the UK, been with them for 20 years and never had a single problem with them

Martin

[FiscusFish]

Got to be Smile or First Direct. They both consistently top the tables for banking and customer satisfaction.

[NBs996]

Originally Posted by Urban996

I use the Co-operative Bank, online banking and abcall centre in the UK, been with them for 20 years and never had a single problem with them

Martin

wish i could say the same martin!

[ath748]

I've been with Nationwide for a long time, and I have to say their customer service has been fantastic. I even phone up my actual branch and speak to people if I need to. Very good, all English, and extremely effective.

[rcgbob44]

I`m with HSBC and although I get good service I`m fed up with talking to someone in India who can`t or won`t help me with a problem, do you know that I cant even speak to someone at my bank in the uk at any time at all!!!!!!.....that`s unless I drive 30 miles and actually go into the bank.

Its not good enough.

[Carbon749]

LloydsTSB for me. Do 99% of my banking online and deal with the local branch for the odd transaction that can not be done online.

Happy with the service I get, just not sure if they are the best bank in respect of what you get back from them.

[Nimue]

Abbey speak English but it's a pain when all I want is to talk to my branch and the call centre insist on giving me the party line

[Herb]

Originally Posted by rcgbob44

I`m with HSBC and although I get good service I`m fed up with talking to someone in India who can`t or won`t help me with a problem, do you know that I cant even speak to someone at my bank in the uk at any time at all!!!!!!.....that`s unless I drive 30 miles and actually go into the bank.

Its not good enough.

It was HSBC I have been having problems with, hence this post. Twice now I have requested some information be sent to me, and twice they have sent the wrong stuff which has now got me into trouble with the IR as I have not been able to supply the information they requested in a timely manner. This is not the first time either.

It really is simple stuff but they just can't get it right.

I always get the impression that they are reading from a script and when you go off script their language skills can't cope.

Thanks for all your advice. Nationwide seem to be recomended. I will give them a try.

[Stinkwheel]

HSBC are the most unhelpful bunch of braindead imbeciles I have EVER had the misfortune of dealing with.

As soon as we get the money from the sale of our house we'll be closing all three of our accounts and telling them where to stick their banking charges.

[rcgbob44]

herb

I have been threatened with court action for non payment of council tax ect because I could not get HSBC to make direct debits on the dates I requested, it took 9 months to get them to get it right.

I`m afraid that HSBC have now got so big they honestly do not care about customer service.