As long as he communicated a problem with the item within 7 days of receipt then he's 100% protected by current distance selling regs. If he paid by credit card get them to retrieve payment, if not then issue a CC summons.
The whole point of distance selling laws is to protect the consumer when they can't see an item while still allowing a retailer to contiune selling. I don't understand retailers that believe they'll never get any returns. Even if the customer was over time on the return you'd expect the retailer to refund on a goodwill basis as long as the item is undamaged and still saleable.
"If it was cos they were a good price then you gets what you pay for." - Not true, if a company says they'll fit and they don't then they're defective. Return for a refund. No grey area whatsoever in that. Since when was it ok to sell substandard merchandise and expect consumers to swallow it?
I agree with a Ali.... Just because something is purchased at a ' good ' price, that doesn't mean it gives the manufacturer the right to sell ill-fitting parts.
They have given us no option but to raise a county court summons but they will not supply their address to send the summons. The courts can retrieve it but will add to the costs.
I would stongly recommend anyone to think twice before ordering through them.
Have also spoken with my credit card company and they are investigating the matter. Hopefully they may refund the money and take up the case themselves.
My mission is now to spread the word !! Companies like this give other internet companies a bad name. In my humble opinion, they shouldn't be allowed to trade.
04-Jul-2006, 13:18 
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