Ducati Sporting Club UK > Sport > Trackdays & Race Schools > Focused Events???

[weeksy2]

Guys,

It's NOT possible to over subscribe groups.... not possible in the slightest. THere are set limits of numbers of bikes on the track, these will never be passed by the TDO.

[Rattler]

I think that FE are at the Aldi end of the market - its a volume play.

I have recently been on a couple of FE days and they were better than before, but still seem arrogant and lack the customer service and attention to detail that I want.

On FE days, I expect mis-matched groups and some questionable track moves. you pays your money.....

For me, I'd go with No limits wherever I can - their customer service (and DSC discount) puts them head and shoulders above other TDO - IMHO.

[andyb]

Can i ask what it is we get in "customer service"?

As far as i go, you turn up for a t/day, have a briefing, go out in groups, and hope you or someone else doesnt spoil the day for yourself or hopefully others!

Personally i want to do this at the circuit of my choice for as cheaper price as i can get.

What else can you get? Most of the "instructors" are frustrated racers with their own free time agenda, and that goes for all the different companies ive used.......

I have also found that fe do take your complaint seriously if you put a reasoned case to them.

[weeksy2]

damn... i find myself agreeing with AndyB.

I've always found Focuseds' customer service exactly what i want it to be...

OK, if you ring up late and ask to change the date/cancel, they may say No.... but that's all in their terms and conditions.... As it the rate of £15 or whatever it is to swap person etc....

As for the complaining about a rider... sorry guys, i just don't get it... i really don't...If someone is riding like a muppet and nearly takes me out, i won't be snitching to teacher, i'll be going to have a chat with said rider myself and asking him what he's playing at. You'll often find he's either unaware of his overtake and willl apologise, or simply made a mistake(you know them, we all make mistakes don't we ?) and got it all wrong..

Simple ?

[Rattler]

Originally Posted by andyb

Can i ask what it is we get in "customer service"?

As far as i go, you turn up for a t/day, have a briefing, go out in groups, and hope you or someone else doesnt spoil the day for yourself or hopefully others!

Personally i want to do this at the circuit of my choice for as cheaper price as i can get.

What else can you get? Most of the "instructors" are frustrated racers with their own free time agenda, and that goes for all the different companies ive used.......

I have also found that fe do take your complaint seriously if you put a reasoned case to them.

Customer service may be an alien concept to some, but in the lines of business where customers vote with their feet and therefore can decide whether the wages of the service provider are paid or not (unlike Public Sector), it is important to take into consideration the views of the punters and develop a business model that best meets these whilst trying to operate at a profit.

With FE and their "budget" approach, you won't get the best service and few, if any extras - it eats into profits, whereas if you pay a bit (without the DSC discount) more and go with No Limits, you'll get better attention to detail, a more professional approach and most importantly, more tracktime.

If I have the choice, I will always choose No Limits, but if dates don't tally, then I may book with FE, but if I do, I know it'll be a poorer customer experience.

Tim

[andyb]

So......er, what is it you get more of?

[NBs996]

Originally Posted by andyb

So......er, what is it you get more of?

im my experience... common courtesy

[andyb]

Originally Posted by NBs996

im my experience... common courtesy

Is that better qualified instruction.....perhaps less shtheds on the track, more track time, better tracks, cheaper prices, a better briefing???

I dont get it, courtesy?, do they call you Sir? (or my Lord?)