Quote:
| Originally Posted by andyb Can i ask what it is we get in "customer service"?
As far as i go, you turn up for a t/day, have a briefing, go out in groups, and hope you or someone else doesnt spoil the day for yourself or hopefully others!
Personally i want to do this at the circuit of my choice for as cheaper price as i can get.
What else can you get? Most of the "instructors" are frustrated racers with their own free time agenda, and that goes for all the different companies ive used.......
I have also found that fe do take your complaint seriously if you put a reasoned case to them. |
Customer service may be an alien concept to some, but in the lines of business where customers vote with their feet and therefore can decide whether the wages of the service provider are paid or not (unlike Public Sector), it is important to take into consideration the views of the punters and develop a business model that best meets these whilst trying to operate at a profit.
With FE and their "budget" approach, you won't get the best service and few, if any extras - it eats into profits, whereas if you pay a bit (without the DSC discount) more and go with No Limits, you'll get better attention to detail, a more professional approach and most importantly, more tracktime.
If I have the choice, I will always choose No Limits, but if dates don't tally, then I may book with FE, but if I do, I know it'll be a poorer customer experience.
Tim
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