Ducati Sporting Club UK > General > Idle Chat > Servicing at Snells

[Brent]

Always taken my bikes to them as well, and always had good service.

[barnsey]

Snells certainly seem to be popular, and i'm really not one to 'name and shame'.

My concerns are that whilst they are happy to sell you a bike and seem very polite and nice, do they guys in the workshop really know what they are doing?? when you drop you bike in for a service how do you know what's been done? its all based on trust and when the man on the front counter wont even let you speak to a mechanic i feel nervous.

i think maybe they are a bit old fashsioned and are very friendly to the customers they know. equally, when you've got to know them you understand their ways.

I am one who likes a specialist dealer, one who will take the time with me and be able to talk in detail about servicing or tuning. I really dont like the idea of a workshop that does any bike, mopeds, 3 wheelers, cars, vans, mots etc, working on my bike.

Dementor: I have tried them a couple of times, once in person and once on the phone but when i called to ask about having the cams 'dialled in' and timed properly i was told, after a long silence, "i dont think they need to be done on Ducatis, not sure, if you call back later i'll call Ducati and find out". That is NOT a good sign.

just because they've been there for years doesnt mean they're any good does it?

[Dementor]

Barnsey, you must go where you feel happy, I can only say it as it is from my experience, and do not hesitate in recommending them.

As for working on "other" makes of bike and types of vehicle, it's a business and I'd rather they did that and survived than try and be a Ducati Only operation, how many of those have we seen go to the wall over the past few years?

Good luck.

[barnsey]

Dementor: You have an excellent attitude, that i think i'll adapt.

We should go where we feel comfortable to spend our hard earned cash. (and it is hard earned!!!)

You are quite right, we speak from our own experience, and i certainly wouldn't try to put off anyone who is a happy customer of snells.

Good luck to them (as long as they keep getting away with it, JOKE!!!!! hehehehe)

B.

[psychlist]

Snells provide an excellent service at an excellent price with excellent customer focus. Both their bike mechanics are Ducati trained (and Paul is an old DSC Hampshire group member) and all their biking staff ride Dukes. I'd recommend them to anyone

[Stu748R]

I bet that they would be horrified by this tread,all i can say is that if you feel that bad about your treatment then tell them and they will put it right as they are so wonderfully old school and correct and for all the right reasons.

[Henners]

Snells are a family business run in a family way - they are spot on in their attitude and have survived when many have perished over the years by doing what they say they will do, when they say they'll do it and how they say they'll do it. They're a business and they need to make a profit but they don't overcharge and if you become a regular you'll enjoy all that has to offer. Anyway if a mechanic can service a Ducati a Mondeo must be a piece of p!$$

Highly Recommended

[TopiToo]

Hello

Maybe we all need a DSC badge in a little black wallet
(just like the MFI)

as you walk in the door flash your badge and say

"Iam from the DSC"

Just a though, I'll get me coat . . . .


TopiToo