| Snells certainly seem to be popular, and i'm really not one to 'name and shame'.
My concerns are that whilst they are happy to sell you a bike and seem very polite and nice, do they guys in the workshop really know what they are doing?? when you drop you bike in for a service how do you know what's been done? its all based on trust and when the man on the front counter wont even let you speak to a mechanic i feel nervous.
i think maybe they are a bit old fashsioned and are very friendly to the customers they know. equally, when you've got to know them you understand their ways.
I am one who likes a specialist dealer, one who will take the time with me and be able to talk in detail about servicing or tuning. I really dont like the idea of a workshop that does any bike, mopeds, 3 wheelers, cars, vans, mots etc, working on my bike.
Dementor: I have tried them a couple of times, once in person and once on the phone but when i called to ask about having the cams 'dialled in' and timed properly i was told, after a long silence, "i dont think they need to be done on Ducatis, not sure, if you call back later i'll call Ducati and find out". That is NOT a good sign.
just because they've been there for years doesnt mean they're any good does it?  | 
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