Then again, Ducati aren't so clever either...
My 98 ST2 was bought new by my cousin and never changed hands or addresses.
I checked with Ducati UK a couple of weeks ago and the bike was down for 3 recalls (generator shim, front sprocket plate & frame check).
These had never been received by my cousin and were completely unknown to us.
My advise is to ring Ducati UK (0845 1 222996); keep plugging away until you actually get through to a human, and then check yourself to make sure there is nothing overdue on your bike. It won't cost you anything but the phone call, and that's at local rate.
Mike Chadwick