Ducati Sporting Club UK > General > Idle Chat > Call Centres - Come and have a grumble

[Gizmo]

BT are the professionals at how to p'ss customers off,

Installing our factory DSL lines eventualy ended up in me phoning the "charimans office" ( on the advice of the engineer aftere every other line I rang could not actually do anything because no one was allowed to talk to the "back office")

I'm sure they've now started giving lessons to other companies as a training service, my boss is up to 124 minutes of calls to Sky to try and sort out their screw up, all at a nice expensive call rate, best laugh was that he then finds out that after being on hold for more than 20 minutes it doesn't actually stay in th e system but keeps you on the line, he got to 35 minutes on one line then ran on another and was answered in 14. he now can't find an email address to write to anyone at Sky to complain, I'll remove him from the roof before I leave tonight