 |
| | |||||||||||||||||||||||||||
| | Thread Tools | Display Modes |
| #3  19-Jan-2006, 14:58 | ||||
| ||||
 |
| #4 19-Jan-2006, 15:07 | ||||
| ||||
| Support.... don't talk to me about support! Bloody off-shore Indian helpdesks that what you get!  Bit of a story, but my parents wanted BB for Xmas, so rather than me setup a direct debit from my account, with my contact details, and on their phone line I stupidly thought it would be easier to give them the money and the DD could come from their account, for their address on their phone number, simple eh? Well that bit was, I signed them up at work on-line putting in all of their details etc, and last week the kit arrived, CD, ADSL USB modem, 2 ADSL m/filters and a letter with their username and password, I had a quick look in a flying visit and said I would come back and set it all up when I had more time (there was a 10 lead time for the line to be ADSL enabled anyway). Since then my Mum has become quite ill and has been in bed for several days, so last night I went round primarily to see how she was and see if my Dad needed anything, and also to connect them up. They've only gone and thrown the paperwork away with their login details  So I phone Wanadoo's support explain the situation, but they're insistent on my mother must make the enquiry as it's in her name (data protection etc) even though I explain I set it all up and all the secret questions/answers she wouldn't know because I set them up, in the end I put the phone down. Today I called again, and asked if they could post the details back to my parents, and again I was met with the good old data protection act, why would it matter you're sending it to their address not to me, oh no again the request must come from my mother, still laid up in bed. I even asked what happened if someone passed away? how would they handle that request? They would need a death certificate!  So I'm now paying £17.99 for nothing, and until my Mum gets better they won't have BB either |
Linear Mode
