I had this in my flat!
I came home from work one day to find a rather nasty letter waiting for me saying that this Bailiff dude would be back later that evening and if I wasn't there he would enter the property and start taking things - it was the first communication he'd sent to the flat since I'd moved in some months before.
I rang the guy and told him that he was looking for someone else. He got rather cranky and said he was coming anyway, I told him I was more than happy for him to turn up with the police because once they understood the situation they'd tell him to b u g g e r off. He just kept going on and on until I hung up on him.
He didn't show and I haven't heard anything since.
There must be a some regulating body your friend can complain to? If there's no other meaningful advice I'd suggest getting your friend to contact the Citizens Advice Bureau.
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